User Guide - Customize notifications

1Open Nala Notifications

In the side menu, select General administrator. Then, under Customization and styles, open Nala Notifications.

Path: General administrator → Nala Notifications

General settings screen with Notifications highlighted — Open Nala Notifications from General administrator.

2Find the email you want to configure

The Emails tab contains all communications available to your company. The chips at the top filter notifications by module; they show the modules that are active for the company.

You can use View all, select one or more modules, or search for a communication by name. The switches indicate whether each notification is active.

English email list with module filter chips and Edit template links — Use the chips to review communications for all active modules.

English email list filtered by Campaigns and Communications — Example of the Campaigns & Communications filter and its available templates.

3Edit a specific communication

Find the communication and select Edit template. Choose the language you want to modify and review these fields:

Email subject: the text the recipient sees in their inbox.
Header image: the header used only for this communication.
Email body: the main content of the communication.
Email footer: the footer used only for this communication.

English template editor with Send test email and Save buttons — The individual editor lets you change the subject, header, content, and footer.

Which design takes precedence?

A header and footer saved in an individual template take priority over General settings and Nala's default design.

Individual templateHighest priority
General settingsUsed when the email has not been individually customized
Nala designUsed when there are no customizations

4Define General settings

Return to the Nala Notifications list and open the General settings tab. There you can configure:

Sending email mask or name: customize the name recipients will see, such as companyname-nala or companytalent. This does not change the system sender, which will always be Nalabot.
General header image and general footer image: these apply to every email that does not have a header or footer customized in its own template.

English Nala Notifications General Settings with sender name and general header and footer images — In General settings, you can customize the visible email name and define the general header and footer images.

Important

Every time you edit a template in the Emails tab, click “Save”. You can then send a test email.

The test is sent only to the user who selected the button: it is not sent to everyone, and additional recipients cannot be added.

Image tip

When editing templates, make sure each header and footer image is no larger than 2 MB.

Before you finish

Confirm that you are editing the correct email and language.
Review the subject, content, and images.
Click Save.
Send the test email and check how it looks. It will be sent only to the email address of the user performing the test: additional email addresses cannot be added, and it will not be sent to a larger audience.